Effective Date: [Insert Date]
K Social Marketplace is a multi-vendor platform. We connect customers with independent vendors and business service providers.
Because we are a marketplace, refund and return policies vary depending on the seller.
Ecommerce Product Refunds
Each vendor is responsible for:
Handling returns
Processing refunds
Managing exchanges
Customers must contact the vendor directly regarding product issues.
General Return Guidelines
While policies vary by vendor, we recommend:
Return requests within 7–14 days
Products must be unused and in original packaging
Proof of purchase required
Some items may be non-refundable, including:
Digital products
Personalized/custom products
Perishable goods
Clearance items
Commission Fees
Commission fees charged to vendors (5% or 8%) are non-refundable once a sale is completed.
Business Service Listings
The $0.99 USD listing fee for business service providers is:
A one-time payment
Non-refundable
Once a listing is approved and published, the listing fee cannot be refunded.
Booking Cancellations (Hotels, Cars, etc.)
For:
Hotel bookings
Car rentals
Property reservations
Service appointments
Cancellation and refund policies depend on the individual service provider.
Customers must review provider-specific policies before booking.
K Social Marketplace is not responsible for service disputes but may assist in communication where necessary.
Dispute Resolution
If a dispute arises:
Contact the vendor/service provider first.
If unresolved, contact us at:
admin@ksocialmarketplace.com
We may mediate disputes but are not liable for vendor negligence.
Fraud & Abuse
We reserve the right to:
Suspend accounts
Cancel fraudulent orders
Remove suspicious listings
Fraudulent activity may result in permanent account termination.
