Cancellation / Return / Exchange Policy

Last updated: [23-03-2026] Cancellations Before shipping: You may cancel for a full refund. Request via [support email] with “CANCEL” and your order number. After shipping: You must follow the Return process below. Cancellation cut-off: within [1 hour / 1 day / until processed] of ordering. Returns (30-Day Window) You have 30 days from delivery to initiate a return. Items must be unused, unwashed, with original tags and packaging (unless defective). Return shipping cost: [customer pays / free] unless the error is ours. We recommend tracked shipping. We are not responsible for lost returns. Send returns to: [Your return address] Exchanges We offer exchanges for size, color, or same-item defects. To exchange: follow return steps above and select “exchange” in the request. If the new item has a price difference, we will charge/refund the difference. Exchange shipping: we cover [first exchange free / customer pays]. Process for Return/Exchange Email [support email] with: order number, item name, reason, and photo/video if damage. We will send a return authorization form and instructions. Ship the item within [14] days of receiving the authorization. Once inspected, we issue refund or ship exchange within [5-7] business days. Restocking Fee [e.g., No restocking fee / 15% restocking fee for non-defective returns] Policy Violations We reserve the right to refuse returns/exchanges for abuse or failure to meet deadlines. Contact Admin: [admin link] Support: [support email] Live Chat: [live chat link] Disputes: [customer dispute email or department, optional]