Cancellation / Return / Exchange Policy

## Cancellation Policy – K Social Marketplace At K Social Marketplace, we strive to provide a seamless experience for all users. This Cancellation Policy outlines the terms under which orders, services, or subscriptions may be canceled. ### 1. Order Cancellations * Orders may be canceled within **24 hours** of placement, provided they have not yet been processed or fulfilled. * Once an order has been marked as **processed, shipped, or completed**, it cannot be canceled. ### 2. Service Bookings * Services booked through our platform may be canceled up to **48 hours before the scheduled time** for a full refund. * Cancellations made within **24–48 hours** of the scheduled service may be eligible for a **partial refund (up to 50%)**. * Cancellations made less than **24 hours** before the service or failure to attend will be **non-refundable**. ### 3. Subscription Plans * Users may cancel their subscription at any time through their account settings. * Cancellation will take effect at the **end of the current billing cycle**. * No partial refunds will be issued for unused time within a billing period unless required by law. ### 4. Seller-Initiated Cancellations * Sellers on K Social Marketplace reserve the right to cancel orders due to unforeseen circumstances, including stock unavailability or service limitations. * In such cases, customers will receive a **full refund**. ### 5. Refund Processing * Approved refunds will be processed within **5–10 business days**, depending on your payment provider. * Refunds will be issued to the original method of payment. ### 6. Non-Cancellable Items The following are not eligible for cancellation: * Digital products once delivered or accessed * Customized or personalized items once production has begun * Services already completed ### 7. How to Request a Cancellation To request a cancellation, please contact us at: * Email: [admin@ksocialmarketplace.com](mailto:support@ksocialmarketplace.com) * Or through your account dashboard Please include your order number and reason for cancellation. ### 8. Policy Updates K Social Marketplace reserves the right to modify this Cancellation Policy at any time. Updates will be posted on this page with the revised effective date. --- **Effective Date:** [I23/03/2026]